Prepare hotel knowledge
Approved information about stays, services and hotel processes provides the foundation.
NOVA HOTEL INTELLIGENCE
More time for guests.A calmer hotel day.
Answer guest questions on WhatsApp, organize tasks and keep the full picture. NOVA connects your guest service with your hotel team.
WhatsApp · Hotel knowledge · Your team
HOSPITALITY, CONNECTED.01 / NOVA ↓
WhatsApp ConciergeBuilt for your hotel teamYOUR HOTEL. AT A GLANCE.Hospitality, intelligently connected.
THE NOVA UNIVERSE
One hotel. Everything connected.
Guests, hotel knowledge and your team – connected in one shared system.
A direct connection to your guests. Questions arrive on WhatsApp and are answered using the relevant hotel knowledge.
Drag the network or select a module. Schematic illustration, not live guest data.
YOUR HOTEL. AT A GLANCE.
One place for everything your hotel needs to manage.
From the first message to the daily task list, NOVA brings guest communication and hotel operations together.
Choose a module or use the arrows to explore all 17 dashboard areas.
1 / 17Overview
From hotel knowledge to an answer
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A clear path for recurring guest requests.
Handle the request
NOVA processes recurring guest questions on WhatsApp using this knowledge.
Hand over special cases
Requests that require personal clarification can be passed to the hotel team.
Core modules
Hospitality, intelligently connected.
Pick a single module or combine multiple services. Every package is modular, hotel-friendly and designed to support real-world guest operations.
WhatsApp Concierge Bot
Offer multilingual guest support through WhatsApp for housekeeping requests, check-in questions, room service prompts and concierge needs.
- Multilingual chat for international guests
- Automated FAQs, requests and upsell prompts
- Room-specific service workflows for your team
- Luxury tone tailored to your property
Review Management
Respond to reviews faster and more professionally. Build trust with future guests while protecting your reputation across key review platforms.
- AI-assisted replies tailored to each review
- Faster turnaround for positive and critical feedback
- Stronger online reputation across markets
- More consistent management visibility
Guest Email Automation
Automate the guest lifecycle from pre-arrival to post-stay follow-up. Stay polished, proactive and on-brand without extra admin hours.
- Pre-arrival emails with upsell opportunities
- Stay support and itinerary follow-ups
- Post-stay review and return-guest flows
- Less repetitive front-office communication
GDPR & Data Security
Operational NOVA application and contract data at rest are primarily stored in LeoLan's own local server and PostgreSQL environment. Activated external email, transport, security, payment, communication, PMS and AI functions may transmit data to the documented providers. A dedicated local AI server is planned; the target of at least 95% fully local AI processing cases applies only after documented commissioning, approval and measurement. It is currently neither a measured actual rate nor a guarantee. Data path details
- Clarify privacy requirements for each use case
- Review data-processing terms before use
- Discuss hosting and subprocessors transparently
- Explain technical safeguards during the demo
Dynamic Pricing
AI analyses competitor rates, occupancy trends, local events and seasonality and recommends a suitable room price.
- Competitor-rate analysis
- AI pricing recommendations
- Seasonality & event-based adjustments
- Additional revenue potential
Before vs. after
What changes once guest communication stops depending on manual replies.
Without LeoLan Digital
- Front desk spends hours answering repetitive questions
- International guests face language friction during service requests
- Social media and follow-up emails get postponed
- Review replies are inconsistent or delayed
- Upsell opportunities are missed between booking and stay
With LeoLan Digital
- Guests receive fast, premium communication around the clock
- Your team handles exceptions instead of answering the same questions all day
- Automations support reputation, retention and revenue
- Brand messaging stays polished across every channel
- Service feels more luxurious without increasing headcount
NOVA for your hotel
One platform. The right package for your hotel.
Start with the proposed NOVA package for your property. Room count, integrations and usage are defined in your individual offer.
NOVA Core
An entry point for smaller hotels: connect guest communication and daily operations.
Proposed package scope
from€449
/ property per month
from €4,850 per year, paid annually in advance
Additional one-time onboarding: €990
- Hotel knowledge and guest communication
- Knowledge Base & Visual Guides
- Reservation and guest overview
- Basic tasks and team access
Our recommendation
NOVA Pro
For hotels bringing the guest journey, team and operational processes together.
Proposed package scope
from€749
/ property per month
from €8,090 per year, paid annually in advance
Additional one-time onboarding: €1,990
- Proposed NOVA Core scope
- Guest journeys, offers and campaigns
- Advanced task and team coordination
- PMS integration subject to compatibility review
NOVA Intelligence
For advanced automation, reporting and data-based pricing decisions.
Proposed package scope
from€1,090
/ property per month
from €11,770 per year, paid annually in advance
Additional one-time onboarding: from €2,990
- Proposed NOVA Pro scope
- Advanced NOVA automation
- Revenue Intelligence / Dynamic Pricing subject to release
- Extended reporting and integration planning
Dynamic Pricing
Optional for Core and Pro from €249 per property per month or €2,690 per property per year, paid annually in advance. Included in the proposed Intelligence scope without a duplicate module charge. Data sources, integrations and availability are checked before activation.
Before booking, we confirm the features actually available and the start date for your property. Features in development are not automatically available or part of a currently usable package.
Indicative EUR prices for business customers. Room count, usage limits, third-party fees, taxes, contract term and integration work are specified in your individual offer. Custom offers for larger properties and hotel groups.
HOSPITALITY, CONNECTED.
Your guests come from around the world.
Your service speaks their language.
Multilingual guest communication – connected worldwide.
An international welcome. A personal touch.
NOVA supports multilingual guest communication. Your hotel knowledge remains the foundation, and your team takes over when personal assistance is needed.
EnglishDeutschTürkçeРусскийBahasa IndonesiaภาษาไทยBasa Baliქართული
Illustration of international communication, not a map of existing customers or live connections.
FAQ
Answers for hotel owners and operators.
Yes. The setup is designed for global hospitality and multilingual guest communication, making it a strong fit for international boutique hotels and destination properties.
No. LeoLan Digital is designed to reduce operational pressure, not create more complexity. We keep onboarding lean and the workflows hotel-friendly.
Absolutely. Many properties begin with WhatsApp concierge or review management, then add more modules once they see the traction and team relief.
Hotels usually benefit from faster response times, stronger reputation management, a smoother guest journey and more opportunities for automated upselling.
Yes. Request a demo or try the demo bot on this page.
Talk to Sales
Let's talk about your hotel.
Tell us about your property and we'll get back to you with a custom proposal.